Why might my credit card be rejected?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • Our Bank sometimes ask us to check orders placed by requesting some additional information for verification. Orders are picked randomly as part of the Bank’s ongoing efforts to protect against fraud. In the event that additional card verification is needed, you will receive an email from us and a member of our Customer Care team will make contact with you for clarification.
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