How do I return an item?

If you would like to return a Motel item from your order you can simply return the item(s) to us within 30 days of the date receipt, in its original, saleable condition, with all labels and tags attached.

All you need to do is complete the returns form included within your parcel. Please make sure that you have written your order number on the returns form & enclose it inside your return parcel; we are unable to process a return without this.

Items packaged in a box, e.g. footwear, must be returned inside the packaging it was delivered in for protection. Please do not apply the returns label directly to the product packaging.

All goods remain your responsibility until they reach our warehouse, so please make sure that the parcel is packed properly before return. Please ask your postal service for a proof of posting receipt which you must keep hold of, as this is your proof of return.

UK customers - returns are free of charge but we advise you get a proof of postage receipt from the post office

International customers - you will need to pay postage to return items to us and we also advise you get proof of postage for this.

Note: When trying on items of clothing, please ensure that you are not wearing make-up, self tan, perfume or deodorant which may leave a scent or stain the fabric.

All goods are inspected upon return.

In the event that an item is returned to us in an unsuitable condition, or if the order is outside of the 30 day returns period, it will be rejected by warehouse and returned to you.

If you have lost your returns form, you can download a new one at the bottom of this article*

*PLEASE NOTE YOUR ORDER NUMBER ON THIS FORM SO IT CAN BE PROCESSED CORRECTLY!

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2 Comments

  • 0
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    Hope

    Do you not use Collect+ ?

  • 0
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    Lora

    We don't currently offer the Collect+ service I'm afraid x

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