How long do I have to return an item?

We offer a 30 day returns policy however it must fall within the following guidelines:

  1. You must take reasonable care of the item(s) and not use them prior to return.
  2. You must return the item(s) to us in their original packaging, with all tags and labels attached as soon as possible after informing us of your wish to cancel.
  3. Order to have been placed online at Motelrocks.com after 1st August 2014
  4. The 30 day policy excludes hosiery, earrings, septum rings and cosmetics are excluded from the returns policy. All purchases of hosiery, earrings, septum rings and cosmetics are final and non-refundable.
  5. Swimwear MUST have the hygiene strip still in place
  6. Makeup, fake tan, tinted moisturiser, deodorant or perfume and body spray etc. must not be worn whilst trying on clothing as this can prevent us from being able to return the item to stock and therefore being able to provide a refund.
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