Swimwear: Swimwear can only be returned with the original hygiene strip in place. We politely request that underwear is always worn whilst trying on swimwear.
Jewellery: For hygiene reasons, we are unable to accept returns on earrings or septum rings.
Shoes: When trying on shoes, please do so inside to avoid marking the shoes. We are unable to accept shoes which have been worn outside.
Tights: Tights can only be returned in their original packaging, and in good condition.
Nail Polish & Cosmetics: For hygiene reasons we are unable to accept returns for the above, unless deemed faulty.
Sale items: Sale items can be returned just as normal full price Motel items, items need to be unworn with tag still attached, in original packaging and in a brand new and resalable condition.
XMAS GIFT SHOP: Any items purchased from the ‘XMAS Gift Shop’ that are faulty must be returned within 28 days for a refund.