How do I return an item?

 

 

Returns are free and easy for UK customers!

 

Please beware all items must be returned in a brand new condition with tags attached to qualify for a refund. 

 

Step 1: Returns must be made within 14 days of receipt. To return your unwanted items, please mark which you would like to return by putting a reason code on your returns form. 

Step 2: Take the free return address label and pop it on the outside of your return parcel. Then put the products you would like to return inside the parcel with the filled in returns form.

Step 3: Take your return parcel to your local post office, for them to post back to us via Royal mail.

 

Please note :

 

we do advise customers to get proof of postage in the unlikely event your item is lost in the post. You can get this free of charge at your local post office.


When trying on items of clothing, please ensure that you are not wearing make-up, self tan, perfume or deodorant which may leave a scent or stain the fabric. All goods are inspected upon return.

In the event that an item is returned to us in an unsuitable condition, or if the order is outside of the 14 day returns period, it will be rejected by warehouse and returned to you.

 

If your order didn't come with a return form please email our customer service team at help@motelrocks.com they will be able to help you.

 

 

 

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