When will I receive my refund?

Once the return has been approved (the items must be in perfect condition with tags attached and all original labels intact). We aim to process your refund within 7-10 working days. Timescales for processing payments back to your debit/credit card always depend on your bank/building society, and we cannot influence timescales imposed by them but usually this should only take 3-4 working days.

Please email us help(@)motelrocks.com if your refund has fallen outside of this period however.

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