Once the return has been approved (the items must be in perfect condition with tags attached and all original labels intact). We aim to process your refund within 7-10 working days. Timescales for processing payments back to your debit/credit card always depend on your bank/building society, and we cannot influence timescales imposed by them but usually this should only take 3-4 working days.
Please email us help(@)motelrocks.com if your refund has fallen outside of this period however.