The order must be returned to us within 14 days of the order date with in its original packaging with all labels and tags still attached.
There is a replacement returns form at the bottom of this article, please write your order number on this and fill out the names and reason codes for return as we are not able to process your return without this info.
We are unable to accept items for a refund if the tags have been removed or the item is stained with deodorant makeup, fake tan or any other markings.
All goods remain your responsibility until they reach our warehouse, so please make sure that the parcel is packed properly before return. Please ask your postal service for a proof of posting receipt which you must keep hold of, as this is your proof of return.
In the event that an item is returned to us in an unsuitable condition, or if the order is outside of the 14 day returns period, it will be rejected by warehouse and returned to you.
PLEASE REMEMBER TO INCLUDE YOUR 7 DIGIT MOTEL ORDER NUMBER ON THIS FORM!