How do I return an item?

You will need to pay postage to return your items. Also please beware all items must be returned in a brand new condition with tags attached to qualify for a refund.


Step 1: Returns must be made within 14 days of receipt. To return your unwanted items, please mark which you would like to return by putting a reason code on your returns form.

Step 2: Write the return address below on the front of your parcel.
MOTELROCKS.COM
18 BUNTSFORD PARK ROAD
BROMSGROVE
B60 3DX
UNITED KINGDOM

Step 3: Then put the products you would like to return inside the parcel with the filled in returns form.

Step 4: Take your return parcel to your local post office, for them to post back to us on the service of your choosing.


Please note:

All goods remain your responsibility until they reach our warehouse, so please make sure that the parcel is packed properly before returning. Please ask your postal service for a proof of posting receipt which you must keep hold of, as this is your proof of return.

When trying on items of clothing, please ensure that you are not wearing make-up, self tan, perfume or deodorant which may leave a scent or stain the fabric. All goods are inspected upon return.
In the event that an item is returned to us in an unsuitable condition, or if the order is outside of the 14 day returns period, it will be rejected by warehouse and returned to you.

Any customs or import duties are charged once the parcel reaches its destination country. These charges (if any) must be paid by you.


If your order didn't come with a return form please email our customer service team at help@motelrocks.com they will be able to help you.

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