For UK returns you have the option to receive store credit for your item/s - this is in the form of a digital gift card and the code will be sent to you when the return is processed.
When you process a return for credit this is the option you will see in the portal "With a GIFT CARD code to use at a later date - FREE RETURN" and when you complete your return you will be asked to check a box to confirm that you have reviewed your selection and agree with the options you have chosen.
We are not able to change the selection you have made once the return has been shipped out - if you have made an incorrect selection but you have not yet sent your return, please contact the customer service team and they will be able to help with this.
Once you have shipped your return or your store credit has been processed, we are not able to change the form of refund you have chosen to accept - i.e. change your gift card to a refund back to the original payment method.