Help Center

Orders

Placing an order

• How do I know you've received my order?
• Can I cancel or edit my order?

Payments

Information on Payments

• Why might my credit card be rejected?
• Discount Codes

Delivery

Australian Customers

• Delivery Information

UK Customers

• Delivery Information

USA Customers

• Delivery Information

Europe and the Rest of the world

• Which Countries do you ship to?
• Delivery Information

Return Policy

General Returns Information

• ★ Christmas Returns
• What items can I return?
• When will I receive my refund?
• How will I receive my refund?
• Can I exchange rather than a refund?
• What if I receive a faulty garment?

See all 9 articles

UK specific returns

• How do I return an item?

European specific returns

• How do I return an item?

Rest of the world specific returns

• How do I return an item?

Technology

Information on Technology

• Is it safe to shop on MotelRocks online?
• What screen resolution do I need?
• Which internet browsers should I use to view the Motel web page correctly?

FAQS

What Size Should I get?

• UK and US Size Guide

General

Announcements

• Our Commitment to You