Help Center

Orders

Placing an order

• When do I have to place my order?
• Can I place a phone order?
• How do I know you've received my order?
• Can I amend my order?

Payments

Information on Payments

• What payment method can I use to make my purchase?
• How do I know my payment is secure?
• Why might my credit card be rejected?
• Discount Codes

Delivery

UK Customers

• Where can I receive my order?
• How much do I pay for delivery service, and how long will it take for my parcel to arrive?
• Can I track my order?
• What will happen if I am not at home at the time of delivery?

USA Customers

• Can I track my order?
• Will I have to pay any other shipping costs if I live outside of the UK?
• If I need express shipping / want my order to arrive ASAP, is this possible?
• Where can I receive my order?

Europe and the Rest of the world

• How much do I pay for delivery service, and how long will it take for my parcel to arrive?
• How will I know that my order is on its way to me?
• Will I have to pay any other shipping costs if I live outside of the UK?
• Which Countries do you ship to?
• Where can I receive my order?

RETURNS POLICY

General Returns Information

• How do I return an item?
• How long do I have to return an item?
• What items can I return?
• When will I receive my refund?
• How will I receive my refund?
• What should I do if the refund amount is incorrect?

See all 16 articles

UK specific returns

• Do I have to pay anything to return my items?

USA specific returns

• How do I return a Motel item / order from the US?
• What is the postal address for returns?
• Do I have to pay anything to return my items from the USA?

Europe and the Rest of the world specific returns

• Do I have to pay anything to return my items (EU and ROW)?

Technology

Information on Technology

• Is it safe to shop on MotelRocks online?
• What screen resolution do I need?
• Which internet browsers should I use to view the Motel web page correctly?

FAQS

My Motel Account

• I've forgotten my password - can i reset it?

Placing Orders

• I've put in the wrong shipping address - what should I do?

Stock

• The item I want to order is out of stock?

Returns

• Can I exchange an item for a different size?

What Size Should I get?

• UK and US Size Guide

General

Announcements

• Our Commitment to You