If you have forgotten your password you just to to go to the website (not the app!) and click "Forgot your password?" on the login page. You will be sent an email with a link to reset your password.
If you are still having trouble getting in to your account please contact our customer service team and provide the email address related to the account, they will be able to help you out! You can send an email to help@motelrocks.com or you can use the live chat to speak to a member of the team straight away.