Skip to main content
Submit a request
Sign in
Sign in
Submit a request
Help Center
FAQS
FAQS
Frequently Asked Questions
My order has been flagged as fraud?
Which website should I shop from?
Can I cancel or amend my order?
I have received an faulty/incorrect item?
How do I change my currency/location?
Where can I find my order number?
See all 8 articles
Returns / Refunds
Why does my return show £0 value?
When will I get my refund?
I have received the incorrect refund amount?
My parcel has been returned to sender, what happens now?
Can I exchange my item?
Delivery
When will my pre-order item be delivered?
How do I track my order?
My parcel has not arrived yet?
My tracking shows parcel delivered, but I have not received it?
Which countries do you ship to?
Payment / Discount
How do I get student discount?
Why can’t I apply my discount code?
Do you offer gift cards?
Powered by Zendesk