FAQS

Frequently Asked Questions

• How do I contact Customer Services?
• My order has been flagged as fraud?
• Which website should I shop from?
• Motel Rocks Preloved
• Can I cancel or amend my order?
• I have received a faulty/incorrect item?

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Returns / Refunds

• Why does my return show £0 value?
• When will I get my refund?
• I have received the incorrect refund amount?
• My parcel has been returned to sender, what happens now?
• Can I exchange my item?

Delivery

• When will my pre-order item be delivered?
• How do I track my order?
• Duty And Tax Thresholds
• My parcel has not arrived yet?
• My tracking shows parcel delivered, but I have not received it?
• Which countries do you ship to?

Payment / Discount

• How do I get student discount?
• Why can’t I apply my discount code?
• Do you offer gift cards?