Important: If you have ordered to Europe, but your order number does not start with "EU" - please use the instructions for returning here.
Please note that you will need to cover the cost of returning your unwanted items and you will not be provided with a returns label/QR code once you register your return.
If you are returning from Switzerland, please see additional information here.
You have up to 14 days to initiate your return from the moment your Motel order is delivered. Also, please beware all items must be returned to us in a brand-new condition with tags attached to qualify for a refund.
START YOUR RETURN HERE: https://ssp.alaiko.com/motelrocks/return-labels
Please enter your details exactly as they are shown on your order confirmation and remember to keep your proof of postage receipt.
Underwear
Due to hygiene and health reasons all pants are non returnable.
Please only return the items you have specified via the portal, as this may cause issues with your return order being processed. If you are unable to return your unwanted items within the 14 day return policy then please contact our customer service team before your policy expires. You can email help@motelrocks.com or you can use the live chat to speak with a member of the team straight away!