Make sure to check your estimated delivery times and your tracking information for any updates first.
If you have ordered with Next Day Delivery please wait until the end of the day on the expected arrival date for your parcel to be delivered - there may be an issue with the tracking updates and we are not able to investigate with the courier until the estimated day of delivery has passed.
If your delivery date has passed and you have not received your parcel please reach out to the customer service team with your details - you can email help@motelrocks.com or use our live chat service during opening hours.