You may receive an email from us stating that your order has been flagged by our system as a potential risk of fraud - this is a automatic check that is performed on all orders to ensure the safety of all our customers, as well as comply with UK fraud prevention laws!
We will ask you to provide us with the following details:
- A proper identification document that includes your proof of address, such as a driver's license or a government-issued ID.
- A copy of your bank statement that reflects the purchase you made.
If you have any reservations regarding an email you have received, you can contact our customer service team directly via live chat or phone during our opening hours and a representative will be happy to any questions you may have regarding this process.