You have up to 14 days to initiate your return from the moment your Motel order is delivered. Also, please be aware all items must be returned to us in a brand-new condition with tags attached to qualify for a refund. You will need to pay postage to return any of your unwanted Motel items. We only currently offer refunds for returns - we do not offer exchanges or store credit.
Important Notice
Please ensure that all return shipments are sent with duties and taxes fully paid. Parcels arriving with unpaid or underpaid duties cannot be delivered to us and will be returned to the sender by the courier.
Returns that do not reach us due to insufficient duty payment remain the responsibility of the customer, and we are unable to process refunds for these items.
1. Package your items up and include a returns form: https://motelrocks.zendesk.com/hc/en-us/article_attachments/4421004051985 - please make sure to write your order number on the form.
2. Our returns address:
MOTEL ROCKS RETURNS
Unit 2 Wainwright Road
Berkeley Business Park
Worcester
WR4 9FA
United Kingdom
If you are returning from MEXICO please use this alternative address:
MOTEL ROCKS RETURNS
8970 Global Way
Etna
Ohio
United States
43062
If you are returning from SWITZERLAND/NORWAY please use this alternative address:
MotelRocks Europe Ltd c/o Alaiko
Transco Süd Int Transporte GmbH
Industriepark
303
Gottmadingen
Germany
78244
3. Take your parcel to the post office to send, remember to keep your proof of postage receipt that has our address and a tracking number on.
Underwear
Due to hygiene and health reasons all knickers are non returnable.
If you have any problems please contact customer service on: help@motelrocks.com or use the live chat to speak with a member of the team straight away!