You have up to 14 days to initiate your return from the moment your Motel order is delivered. Also, please be aware all items must be returned to us in a brand-new condition with tags attached to qualify for a refund. You will need to pay postage to return any of your unwanted Motel items.
1. Package your items up and include a returns form: https://motelrocks.zendesk.com/hc/en-us/article_attachments/4421004051985 - please make sure to write your order number on the form.
2. Our returns address:
MOTEL ROCKS RETURNS
Unit 2 Wainwright Road
Berkeley Business Park
Worcester
WR4 9FA
United Kingdom
If you are returning from MEXICO please use this alternative address:
MOTEL ROCKS RETURNS
9157 Mink St
Etna
OH
43062
3. Take your parcel to the post office to send, remember to keep your proof of postage receipt that has our address and a tracking number on.
If you have any problems please contact customer service on: help@motelrocks.com or use the live chat to speak with a member of the team straight away!