Lucy

For all preloved enquiries - including delivery, product issues, or general questions - please email hello@continue.co or start a live chat at preloved.motelrocks.com. 

You can reach out to our team via live chat, phone or email!Phone number: 08081645850 Email: help@motelrocks.comOpening hours: Monday-Thursday: 8am-4.30pm (GMT) / 6pm–2:30am (AEST) / 3:00am–11:30am...

We would always recommend to check the care label before washing your item - many of our pieces are hand wash only or have special washing/drying instructions.  JeansTo achieve natural wear effects...

You can find the tracking links for our couriers here!UKAmazon: https://track.amazon.co.uk/Royal Mail: https://www.royalmail.com/track-your-item USADHL: https://webtrack.dhlecs.com/home UPS: https:...

UKPlease use Royal Mail to track your return with the tracking information provided by Swap - please always keep your receipt for proof of return.    USAPlease use USPS to track your return with th...

Items marked as ‘Sale’ or purchased at a discounted price are final sale and are not eligible for refund when purchased in our Sample Sale from 2nd - 3rd March 2026. This does not affect your statu...

Returns for store credit are free!When you opt to receive "store credit" for your return then this will be in the form of a digital gift card - you will receive an email with the gift card code whe...

You may receive an email from us stating that your order has been flagged by our system as a potential risk of fraud - this is a automatic check that is performed on all orders to ensure the safety...

If you are processing a return for an already exchanged item, please remember to add the full order number in the portal:UK - SW-(order number)US - EXC-(order number)-1 If your return parcel has be...

We currently have 4 different websites so that we can provide the best service based on where you are shopping from - we can offer faster shipping and cheaper returns when you shop from the correct...