Lucy

You can reach out to our team via live chat, phone or email!Phone number: 08081645850 Email: help@motelrocks.comOpening hours: Monday-Thursday: 8am-4.30pm (GMT) / 6pm–10pm (AEST) / 7:30am–11:30am (...

We offer pre-order items that can be purchased and shipped at a later date - the timeframe will be shown on the item image when you are shopping.    If you have placed your order on our UK or AU we...

If you are returning an exchange item for a refund this will show as a £0 value return - please don't worry as you will be refunded from the original order back to the the payment method used.  If ...

If you have placed your order without logging in to your account you will not be able to view your orders. However, if you have placed an order without setting up an account please contact our cust...

If you are trying to log in on our app please be aware that you will need to select your location first - if you have an account on our UK website you need to select United Kingdom. If you have an ...

If you are having trouble logging in please first try resetting your password.  Please be aware that we have 4 separate websites, so if you have created an account on our UK website you will not be...

If you have forgotten your password you just to to go to the website (not the app!) and click "Forgot your password?" on the login page. You will be sent an email with a link to reset your password...

We offer store credit, exchanges or a refund for your item with our returns partner Swap!You have 14 days from the date of delivery to return/exchange any items. Please note that all items must be ...

UKPlease use Royal Mail to track your return with the tracking information provided by Swap - please always keep your receipt for proof of return.    USAPlease use USPS to track your return with th...

You may receive an email from us stating that your order has been flagged by our system as a potential risk of fraud - this is a automatic check that is performed on all orders to ensure the safety...